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Competency-based interview questions assist hiring managers perceive how you’ll react in sure office situations. Going past conventional skills-based interviews, competency centred questions use real-life expertise examples as key indicators to foretell future work efficiency.

The simplest strategy to reply competency questions is to make use of the STAR approach.

Scenario – the place did the instance happen?

Process – what job/process have been you required to finish?

Motion – how you probably did it

Consequence – the end result

Earlier than your interview, put together for doable competency-based questions. You may as well use these examples as analysis into competency-based job purposes.

1. What’s your biggest achievement?

We suggest that for the skilled employee you point out one thing work-related whereas for the inexperienced candidate use an instance of non-public achievement.

Resembling this:

“I educated final yr for a marathon. Working has by no means been one thing that comes naturally to me however I educated exhausting and raised over £1000 for charity.”

Instance for the skilled worker:

“Taking up the problem as supervisor. I initially began out as a junior and labored my method as much as managing a staff of ten. By means of nice mentorship, I rapidly turned settled in my new function and constructed sturdy relationships with everybody in my staff.”

2. Inform me a few time you used your communication expertise to work collaboratively in a staff?

The interviewer needs to understand how effectively you’re employed with others and do you’ve gotten sturdy communication expertise in an effort to excel throughout the function.

Show you do, with this instance:

“I work effectively with others and use my sturdy organisational expertise to convey teams of individuals collectively. In my earlier function, I labored on an enormous media marketing campaign that required plenty of totally different inputs from the staff’s designers and builders. I navigated deadlines and introduced collectively everybody’s work to make sure all of us met marketing campaign targets, efficiently.”

3. Describe a time while you solved a tough downside at work?

A tough state of affairs in work is finest described as a time the place you felt challenged and pushed exterior of your consolation zone. It ought to undoubtedly not be taken as a possibility to start out singling out and bad-mouthing earlier co-workers. However as a substitute an opportunity to debate the end result of the issue and constructive consequence.

Good examples:

  • Skill to finish a mission underneath a good deadline
  • Protecting for senior-level roles
  • Resolving shopper points
  • Managing a high-volume workload
  • Assembly shopper/managers expectations

Your capability to recognise a tricky state of affairs and replicate on the way you overcame it’s key to answering this interview query.

4. How do you deal with buyer complaints, and may you present an instance of resolving a grievance challenge?

Interview situations for customer-facing roles purpose to dig deep into your customer support expertise and talent to deal with and diffuse buyer cases.

resolve complaints:

  • Hear – be sure you know precisely what the client is sad about
  • Reassure – inform the client you might be there to assist and are dedicated to fixing the issue
  • Apologise – take possession and apologise to the client
  • Repair – do what you may to repair the problem and put in place measures to make sure it doesn’t occur once more


“As an account supervisor, I used to be liable for sustaining shopper relationships. Nonetheless, in a single occasion as a result of a lack of knowledge, I made a presumption concerning the shopper’s wants for a mission. Which turned out to be unsuitable. I took possession and instantly apologised. I made certain this wouldn’t occur once more by at all times listening and asking for readability sooner or later – simply to make sure.”

5. Describe a time the place you skilled failure and the way you overcame it?

Competency-based interview questions purpose to evaluate your personal self-evaluation. Asking a few time you skilled failure is an ideal instance of this.

There are two components to this query. The primary half is describing the failure itself and the second is the way you overcame it. The interviewer is most within the latter.

What did you be taught from the failure and do you now do issues otherwise due to it?


“I turned burdened with stress as a result of I knew I used to be unable to finish a mission on time. As an alternative of asking for assist or speaking with my supervisor, I tried to complete it on my own as a result of I used to be afraid I’d look incompetent. Trying again, I ought to have requested for a deadline extension and managed my time higher.”

These are our high 5 competency-based interview questions. Keep in mind to make use of the STAR approach and reply with integrity and specific the power to self-evaluate.

Good luck!

When you’ve got any questions – ask within the feedback or @BubbleJobs.

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